Your Privacy Is Our Priority

Introduction & Scope

bdbuj is a safe and reliable online gaming platform built specifically for players in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy ("Policy") applies to bdbuj's website, mobile application, and all related services.

This Policy has been prepared in compliance with applicable data protection laws and guidelines in Bangladesh. By using bdbuj's services, you are considered to have agreed to the terms set out in this Policy. If you do not agree with any term, please contact us before using our services.

This Policy is reviewed and updated regularly. If any significant changes are made, we will notify you at your registered email address or through a notice on our platform.

What Information We Collect

bdbuj collects only the information necessary to provide you with safe and improved services. The information collected is divided into the following categories:

Identity Information

• Full name, date of birth, and nationality.
• National ID (NID) or passport number — for identity verification.
• Email address and mobile number.
• Residential address.

Financial Information

• Payment method name (bKash, Nagad, Rocket, Upay, or bank transfer) and the associated account number.
• Deposit and withdrawal transaction history.
• Wallet balance and bonus usage details.

Technical Information

• IP address, browser type and version.
• Device type, operating system, and screen resolution.
• Session data, cookies, and log files.
• Page visits, click patterns, and gaming activity.

Communication Information

• Content of messages sent via live chat or email.
• Support requests and complaint details.
• Information provided in surveys or feedback forms.

Purpose & Use of Data Collection

bdbuj uses your information only for the following legitimate purposes:

Account Management & Security

Your information is used to create, verify, and maintain your account. The identity verification process ensures that each account belongs to a real person. This helps prevent fraud and irregular activity.

Financial Transaction Processing

Financial information is used to correctly process your deposit and withdrawal requests. This information is essential for completing transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

Service Improvement

By analyzing technical data, we improve the platform's performance and user experience. This data helps us understand which games or features are used most.

Customer Support

Using your communication information, our 24/7 support team can resolve your issues quickly. Having a history of previous interactions means you do not need to provide the same information again with each request.

Relevant Communications

Relevant offers, updates, or notifications may be sent based on your preferences and activity. You can turn off these communications at any time from your profile settings.

Data Storage & Security

bdbuj follows industry-leading standards to keep your information secure. Our security measures are detailed below:

Encryption & Technical Security

• All communication between your browser and our servers is secured with SSL/TLS encryption.
• Sensitive financial data is stored using industry-standard encryption algorithms.
• Firewalls and intrusion detection systems remain active at all times.
• Regular security audits are conducted.

Data Retention Period

Your information is not held beyond what is necessary. Data for active accounts is retained for the entire period the account remains open. After an account is closed, some information may be kept for as long as required to meet legal or regulatory obligations, then securely deleted.

Staff Access Controls

Only staff members who have a specific work-related need can access your information. Every access is logged and reviewed regularly. All staff operate under strict confidentiality agreements.

Sharing Information with Third Parties

bdbuj does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, limited information may be shared in the following circumstances:

Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and banks to complete financial transactions. These partners follow their own privacy policies and security standards.

Identity Verification Services

Trusted identity verification services may be used for account verification. These services receive only verification-related information, nothing more.

Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable laws. In such cases, we provide only the information that is legally required.

Fraud Prevention

Necessary information may be shared with relevant authorities to prevent serious fraud or deceptive activity. This is done to protect the interests of all users.

Cookies & Tracking Technology

bdbuj uses cookies and related technologies to improve your experience. Cookies are small text files stored on your device.

Essential Cookies

These cookies are essential for the website's basic functionality — such as maintaining login sessions, temporarily storing form data, and keeping security features active. Without them, the platform does not work properly.

Analytics Cookies

These cookies are used to understand how users interact with our platform. The data collected is aggregated and cannot identify individuals. They help us improve our services.

Cookie Controls

You can manage or delete cookies at any time from your browser settings. However, disabling some cookies may limit certain features of the platform. Session cookies are automatically deleted when the browser is closed.

Your Rights & Controls

As a user of bdbuj, you hold the following rights over your personal information:

• Right to Access: You have the right to know what information we hold about you and to receive a copy of that information.
• Right to Rectification: If any information in your profile is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be fully possible if legal obligations exist.
• Right to Restrict Processing: In certain circumstances you can request that the use of your information be limited.
• Right to Data Portability: You have the right to receive your data in a structured, commonly used format.
• Right to Object: You can object to marketing communications or any specific processing activity.

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible in accordance with applicable law.

Protection of Minors

bdbuj's services are intended only for persons aged 21 and above. We do not knowingly collect personal information from minors.

Age verification is in place during the registration process. If a minor's information is collected for any reason, we will delete it immediately upon becoming aware of it and close the associated account. If a parent or guardian believes their minor child's information is held by us, please notify us immediately.

Policy Changes & Updates

bdbuj may update this Privacy Policy from time to time. Reasons for changes may include:

• Changes to applicable laws or regulatory frameworks.
• Development of our services or technology.
• The need to further strengthen user protection.
• Upgrades to security practices.

For significant changes, we will send a notification to your registered email or on the platform. Continued use of the service after a change is considered your acceptance of the updated policy. You can always check the "Last Updated" date on this page to confirm what has changed.

Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us. bdbuj's support team is ready to assist you in both Bengali and English.